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View ArticleManaging Multi-unit or Franchised Operations using Real-time Customer Feedback
It is common knowledge that business owners need to be in touch with all their business interests. Whatever the industry, this is key to effective management and so future success and revenue. Whilst...
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Four steps to Improve Customer Satisfaction and Loyalty
In a small company it is very evident if customers are dissatisfied - people complain directly to the proprietor. In a large company, however, there are multiple touchpoints for any single customer...
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